FAQ

Il Borro Concept stems from Ferruccio Ferragamo's desire to celebrate the timeless elegance, beauty, and essence of his estate, Il Borro, a medieval village in the heart of Tuscany. The collection reflects this identity offering a narrative of authentic and refined style.

Il Borro Concept products are crafted in highly specialized Tuscan workshops. We use the highest quality raw materials and designs with the utmost respect for the region's artisanal savoir-faire and the excellence of Made in Italy.

You can subscribe to the newsletter using the form at the bottom of the ilborroconcept.com website by entering your email address and then clicking "Subscribe". The Il Borro Concept newsletter allows you to stay easily updated on the latest news and receive a 10% discount on your first purchase.

You can purchase directly from our website. Simply select the desired products, add them to your cart, and proceed to checkout by following the instructions. We offer several secure payment options, including credit cards, PayPal, and other digital methods.

Shipping is free in Italy and Europe. In the United States, shipping is free for all orders over $600, while in the United Kingdom, it is free for orders over £600. Orders are processed within 48 hours; delivery times vary depending on the destination.

You may return an item within 14 days of the date of receipt. Items must be new, unused, and in perfect condition. To initiate a return, please go to the dedicated page and follow the provided instructions.

For any questions or concerns, you can contact our Customer Service professionals at any time, who are available to assist in both Italian and English. The service is active from Monday to Friday, 9:00 AM to 6:00 PM CET/CEST, at the phone number +39 0239198637, through the "Contacts" section of our website, or via email at customercare@ilborroconcept.com.